Flora Muse Policy

By booking with Flora Muse Backdrop Rentals, clients agree to the following terms and conditions. Standard rentals are for a duration of 1 to 6 hours unless otherwise specified in writing. Early delivery or late pickup may incur additional fees. For bookings under $2,000, full payment is required to secure the reservation. For bookings over $2,000, a 40% non-refundable deposit is required, with the remaining balance due 72 hours before the event. Accepted payment methods include credit card, Venmo, Zelle, and cash.

Cancellations made 14 days or more before the event will forfeit the deposit without additional penalties. Cancellations made less than 14 days prior to the event will be charged the full rental amount. No refunds will be issued for unused rentals or no-shows. A refundable security deposit of $200 is required for all rentals and will be returned within 5 business days after the event, provided all rental items are returned in their original condition.

Flora Muse handles delivery, setup, and takedown of the floral backdrops. The setup location must be clean, accessible, and protected from weather. Additional fees may apply for locations requiring stair access, long carry distances, or after-hours service. Clients are responsible for the safety of rental items during the rental period and may not move, alter, or attach anything to the backdrop without prior approval. Any damage beyond normal wear and tear will be deducted from the deposit or billed separately if it exceeds the deposit amount.

Our floral backdrops are not waterproof and must be used indoors or under cover. In case of inclement weather, we reserve the right to decline outdoor setup. By renting from us, clients grant permission to photograph the setup for marketing purposes unless a written request is made to opt out.

Flora Muse is not liable for any injuries, damages, or losses resulting from misuse of rental items. The client assumes full responsibility for the safety and supervision of all guests interacting with the rentals. By submitting a deposit, the client agrees to all terms and conditions outlined above in full.